Terms of Service

What YaYaHelp does

YaYaHelp is a matching service. We find, check and introduce independent helpers based on the request you send us. Helpers are not our employees: you and the helper agree the work, hours, pay and conditions directly, and you are the helper's employer or client under Indonesian law. We help you set this up, but we are not a party to that agreement.

Sending a request

You confirm that the details you give us are accurate, that you are at least 18 years old and that you are entitled to engage a helper at the address you give us.

Requests must be sent at least 24 hours before the helper is needed. We aim to send 2–3 options within 2 days (48 hours) of receiving a complete request. This is our commitment and we take it seriously, but it is a target, not a guarantee: in some cities, seasons or for unusual requirements it may take longer, and we will tell you if it does.

Verification

We verify every family before introducing a helper, which is why we ask for a passport image. We may decline or close a request if we cannot verify your identity, if the request appears unsafe or unlawful, or if it conflicts with the wellbeing of a helper. Verification of helpers includes an identity check and reference checks; it is careful, but it cannot guarantee a person's future conduct.

Fees and payment

There is no fee to send a request or to receive options. If you choose a helper we introduced, a one-time placement fee applies; we state the amount clearly with your options, before you decide anything. You pay the helper's salary and any agreed expenses directly to the helper. If you do not choose any of our options, you owe us nothing.

Changes and cancellation

You can change your dates or details, or cancel a request, at any time before you confirm a helper, by messaging us on WhatsApp or email with your reference number. If a helper you confirmed does not work out in the first 14 days, tell us and we look for a replacement at no extra placement fee.

Your responsibilities towards helpers

You agree to treat helpers with respect and in line with Indonesian law and local practice, including fair pay, reasonable hours, rest days, safe working and (for live-in roles) decent accommodation. You must not hold a helper's identity documents. Serious or repeated breaches end our relationship with you.

Our responsibility

We provide the matching service with reasonable skill and care. To the extent permitted by law, we are not liable for the acts or omissions of a helper, for losses that were not foreseeable when you sent your request, or for any amount above the placement fee you paid us for the request concerned. Nothing in these terms limits liability that cannot be limited by law.

Your data

How we handle your personal data, including your passport image, is described in our Privacy Policy, which forms part of these terms.

Governing law

These terms are governed by the laws of the Republic of Indonesia. We try to resolve any disagreement directly with you first; if that fails, the courts of Indonesia have jurisdiction, without taking away protections you have as a consumer in your own country.

Contact

Questions about these terms: email hello@yayahelp.com or message us on WhatsApp at +62 818 1877 9358.